Whenever you buy any electronic or digital product from Reliance Store i.e. reliance digital, they will insist you to buy their extended warranty policy for newly bought products. As in my case I bought 26″ Samsung LCD TV from Reliance digital, as per their suggestion I paid them rs 2500/- extra for extended two years extended warranty on this LCD TV from their inhouse policy ResQ.
Under the term of this policy they told me that they would repair the bought products or change if the parts of product would not be available under policy period. Based on these facts I paid them and took the extended warranty.
After one year or so the speakers of my LCD TV started showing some problem. I spoke to reliance digital ResQ department and bad experience with Reliance Digital started. There is only a single customer care number is provided on their site and I assure you that No one would listen to you after 100 calls also.
Then I visited the reliance store and registered a complaint there for non-functioning of my TV. They told me that my problem would be solved within 48 Hrs. After almost 6-7 Weeks no one visited or even called me. After that I again visited the store and complaint again that no one had contacted me from Res Q.
They told me afterward that There was some problem at ResQ and within next 48-72 Hrs it would be solved. Still it is 5 Months and more and no one from reliance has visited to check the TV.
This is the functioning of the Private company, there is nothing to help consumer in this regard. It is me who suffered by money. There is not a single person who will be there at store to talk to you.
Never take this reliance ResQ extended policy, this is wastage of money as well as time. They would listen to you till the payment of this policy term after that it was you who move from here to there behind if you need it.
I think these services of Private companies also come under the RTI Act. We can’t just let them do the way they want to do ? I have decided that I would move to consumer Court with my case soon.
My suggeation never buy anything from Reliance digital hell service from them…
Hi I am Gayatri Reddy from Pune. I bought a Sony Bravia LED and an Electrolux fully automatic washing machine from Reliance Digital on 6 March on full payment and today is 15 th April more than a month and a week ——I still have not got an engineer to come and install my washing machine as it did not have a rat mesh in the pack.
Even for the TV I had to literally beg them to come and install it.
On the same day i also bought a fridge from Croma and wow! What prompt service and great supply! Amazing difference.
Reliance Digital Sucks big time!
They only want to sell the product ———-nothing about the installation or forget about after sales service.
I even complained to the store manager but to no avail………….they just even do not check their registers to see when a product was bought……has it been installed…..is teh customer satisfied…….nothing
I hope no one else falls into their trap……………..AVOID RELIANCE DIGITAL at all costs!
This is indeed a scam. I can tell you from my own personal expereince. They conned me into buying an AC with ResQ for 2 years. The advertised price was 18500 but when I went to buy – they madeup some spurious stories and indicated that that the last day validity for those prices were over and new price was RS 23000. They promised to waive off the installation charges and include 2 years ResQ AMC if I paid 23000. I agreed. Now I am finding out that the cheats never really intended to provide any service under ResQ as for the last 3 weeks I have been trying to get an engineer to my place and have been given all kinds of excuse by the service centre people – Asha and Anees. They refuse to put me onto anyone senior not do they suggest how I can cancel my AMC.
Right & not only that there are sharks working as engineers in the company, the best example is mine an engineer named srinivas reddy came to my home in Bangalore to install lcd suggested for a corner fitting & charged 4000 bugs without bill but later came to know that private guys are charging 1200 for the same fitting and astonishingly same make they are cheaters.
I agree with you, they even don't tell you where the senior officers are sitting or where to contact….Reliance Resq must bring under RTI……..